Privacy Policy

www.lustno.si

1. Privacy protection

At Luštno, we respect your privacy and carefully handle the personal data you entrust to us when purchasing, communicating or visiting the online store. We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Slovenian legislation.

2. Controller of personal data

PIARA s.p.
Road to Mestni log 55
1000 Ljubljana, Slovenia
Registration number: 3017150000
Tax number: 35517140
Email: info@lustno.com
Phone: 041 953 948

3. What personal data we collect

When using the online store, we can process:

name and surname;

billing address;

email address;

telephone number;

data on ordered products, payment and transfer;

data on complaints;

the content of communications with us;

data about the use of the website, when there is an appropriate legal basis for their collection.

Because we sell digital products,
we do not collect delivery addresses
, as delivery is not required.

4. Purpose and legal basis of processing

Execution of orders
— we use the data for order processing, payment, transfer of digital content, communication and handling of claims. The legal basis is the performance of the contract.

Legal obligations
— we keep certain data due to accounting, tax and other legal obligations. The legal basis is the fulfillment of legal obligations.

Complaints and protection of rights
— we can process the data to process claims and resolve potential disputes.

Promotional emails
— we periodically inform customers about new developments. We send messages on the basis of consent or under the conditions stipulated by law for informing existing customers. The customer can revoke the consent at any time free of charge. To unsubscribe, write to info@lustno.com.

Website analytics
— we use Google Analytics for traffic analysis. Analytical cookies are activated only after appropriate consent.

5. To whom we can provide data

We may forward personal data to the extent necessary for the provision of services:

payment service provider (PayPal, bank);

web hosting and technical support provider;

accounting service;

to competent state authorities, if required by law.

6. Time of retention of personal data

We keep personal data only for as long as is necessary for the purpose of their processing, or as required by applicable regulations. As a rule, we keep invoices and related tax documentation for 10 years after the end of the year to which they relate. We keep order data for the duration of the contract and for as long as is necessary to fulfill legal obligations. We delete or anonymize the data after the relevant deadlines have expired.

7. Rights of individuals

In accordance with the GDPR, you can claim:

the right to access personal data;

the right to rectification;

the right to erasure;

the right to limit processing;

the right to data portability;

the right to object;

the right to withdraw consent.

Requests can be sent to info@lustno.com. If you believe that your rights have been violated, you can file a complaint with the Information Commissioner of the Republic of Slovenia.

8. Data security

We use appropriate technical and organizational measures to protect personal data. Access to personal data is limited to persons who need it to perform their tasks.

9. Obligation to provide data

Providing the data required for the purchase is a condition for the execution of the order. Without the necessary data, the order cannot be processed properly. Providing information for promotional notifications is not a condition of purchase.

10. Changes to Privacy Policy

We may update the privacy policy in the event of changes in business, technology or legislation. The valid version is published at www.lustno.si.